Refund & Cancellation Policy
Last updated: June 16, 2026
This policy describes how cancellations and refunds work for Purposix SaaS subscriptions and engineering services. It applies to payments made through any of our supported payment processors, including Stripe and Razorpay.
1. Free Trial
Where a free trial is offered, you can use the Service without charge for the trial period. No payment is collected during the trial unless you upgrade to a paid plan.
2. SaaS Subscriptions
Subscriptions are billed in advance on a monthly or annual basis as selected at checkout.
You may cancel a subscription at any time from your account dashboard or by emailing support@purposix.com. Cancellation stops future renewals; access continues until the end of the current paid period.
3. Refund Eligibility
- Monthly plans: generally non-refundable once the billing cycle has started, because services are consumed daily.
- Annual plans: a pro-rated refund of the unused full months may be considered at our discretion if requested within 30 days of the original payment and the account has no policy violations.
- Duplicate or accidental charges, or charges due to a verified technical error on our side, are fully refundable.
- Charges for usage-based add-ons that have already been consumed are non-refundable.
4. Engineering & Custom Services
Web development, automation, integration and ERP customisation are delivered against a written proposal or statement of work. Milestone payments are non-refundable once the corresponding milestone has been delivered and accepted. Advance payments for work not yet started are refundable after deducting effort already spent and applicable processing fees.
5. How to Request a Refund
Email support@purposix.com from the registered account email with your invoice number, payment reference (Stripe payment intent ID or Razorpay payment ID), and reason for the request. We will respond within 3 business days.
6. Refund Processing
Approved refunds are issued to the original payment method via the same processor used for the original payment (Stripe or Razorpay). Refunds typically reflect in your account within 5-10 business days, depending on your bank or card issuer.
7. Chargebacks
If you have a billing concern, please contact us first — most issues are resolved quickly. Filing a chargeback or dispute before contacting support may result in suspension of your account pending resolution.
8. Service Credits
Where a refund is not applicable, we may offer service credits adjustable against future invoices, at our discretion.
9. Taxes & Processing Fees
Refunds are net of non-recoverable taxes and payment processor fees, where applicable.
10. Contact
For all refund and cancellation enquiries: support@purposix.com, +91 84858 03502.