Shipping & Delivery Policy
Last updated: June 16, 2026
Purposix sells digital SaaS products and engineering services. No physical goods are shipped. This page explains how access is delivered after a successful payment through Stripe, Razorpay or any other supported processor.
1. SaaS Subscriptions
Access to subscribed SaaS products (InstituteDesk, TotalNursery, BillMitra POS, VitaranLink, TotalInventoryPro, SparkBuddy) is provisioned immediately upon successful payment confirmation. Login credentials and product URLs are emailed to the registered email address, typically within a few minutes and in any case within 24 hours.
2. Custom Engineering Services
For web development, automation, integration and ERP customisation, delivery is per the agreed statement of work and project plan. Timelines are communicated in advance and tracked through our project management process.
3. Delivery Confirmation
A payment receipt and access details are emailed automatically. If you do not receive them within 24 hours, please check your spam folder and then contact support@purposix.com with your payment reference (Stripe payment intent ID or Razorpay payment ID).
4. Failed or Delayed Provisioning
If access cannot be provisioned due to a technical issue on our side, we will either resolve it promptly or refund the payment in full to the original payment method.
5. No Physical Shipping
We do not ship physical goods. Therefore, no shipping charges, courier tracking or import duties apply.
6. Contact
For delivery enquiries: support@purposix.com, +91 84858 03502, India.